Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

At HITA Furniture, we want you to love every piece you bring into your home. If your purchase isn't the right fit, we're here to help.

This Return & Refund Policy applies to purchases made through the HITA Furniture website.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be free from stains, scratches, odors, or other signs of use.
Include all original parts, accessories, hardware, and documentation.
Be returned in the original packaging whenever possible.
Not have been modified, altered, or damaged after delivery.

We reserve the right to refuse a return if the product has been used, assembled and damaged, altered, or returned in a condition that prevents it from being resold.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

Items marked Final Sale.
Custom-made or personalized products.
Products that have been modified or altered after purchase.
Products damaged as a result of improper use, installation, assembly, or care.
Products returned after the 30-day return period.

If a product page specifically states that an item is non-returnable or subject to special return conditions, those terms will apply.

3. Damaged or Defective Items

We carefully inspect our products before shipment, but furniture can occasionally be damaged during transportation.

If your order arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photos of the product.
Photos of the packaging, including any visible damage.
A brief description of the issue.
Video evidence when it helps demonstrate the problem.

After reviewing your claim, HITA Furniture may offer one of the following solutions:

Replacement of the damaged or defective part.
Replacement of the entire product.
A repair solution where appropriate.
A partial refund when appropriate.
A full refund when a replacement or repair is not reasonably possible.

For verified damage, manufacturing defects, or errors caused by HITA Furniture, we will cover the applicable return or replacement shipping costs.

4. Returns Due to Change of Mind

If you simply change your mind, ordered the wrong item, or decide that the product does not fit your space or style, you may request a return within 30 days of delivery, provided the item meets our return conditions.

For these returns:

The customer is responsible for return shipping costs.
Original shipping or delivery charges, if applicable, are non-refundable.
Any applicable return or handling costs may be deducted from the refund.

Because furniture can be large and expensive to transport, return shipping costs may vary depending on the size, weight, and destination of the product.

5. How to Start a Return

Please do not ship an item back without contacting us first.

To request a return, email us at:

support@hitafurniture.com

Please include:

Subject: Return Request – [Order Number]

And provide:

Full name
Order number
Product name
Reason for the return
Photos or videos of the product, if applicable

Our customer support team will review your request and provide the appropriate return instructions.

Unauthorized returns may not be accepted.

6. Return Shipping

Once your return has been approved, we will provide instructions regarding the return shipment.

If the return is caused by HITA Furniture:

For verified:

Manufacturing defects
Products damaged during transit
Incorrect products shipped
Missing essential components caused by our fulfillment error

HITA Furniture will cover reasonable return or replacement shipping costs.

If the return is due to customer preference:

For returns due to:

Change of mind
Ordering the wrong size
Ordering the wrong color or style
No longer needing the product
The product not fitting the customer's space

the customer is responsible for applicable return shipping costs.

7. Refunds

Once we receive your returned item, it will be inspected.

If the return is approved, your refund will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

After HITA Furniture processes the refund, the time it takes for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

If your refund has not appeared after the applicable processing period, please contact your payment provider first and then contact us at support@hitafurniture.com.

8. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full return.

This may apply when:

A product has a minor cosmetic imperfection that does not affect its functionality.
A minor issue can be resolved without replacing the entire product.
Both parties agree that keeping the item with an appropriate adjustment is the most practical solution.

The amount of any partial refund will be determined based on the specific circumstances.

9. Exchanges

We generally do not process direct exchanges.

If you need a different product, size, color, or style, you may return the eligible product under this policy and place a new order.

For products that arrive damaged or defective, HITA Furniture may provide a replacement at no additional product cost.

10. Cancellations

If you need to cancel your order, please contact us as soon as possible at support@hitafurniture.com.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order may be subject to our standard return policy and applicable return shipping costs.