Frequently Asked Questions (FAQ)
Frequently Asked Questions
About HITA Furniture
What is HITA Furniture?
HITA Furniture is a home furniture brand inspired by the Japandi design philosophy, combining Japanese simplicity with Scandinavian warmth and functionality.
We curate furniture and home pieces designed to bring a calm, timeless, and comfortable feeling to modern spaces.
What style of furniture does HITA Furniture offer?
Our collection is primarily inspired by Japandi, modern minimalist, Scandinavian, and contemporary interior design.
We focus on clean lines, natural-inspired materials, warm tones, and functional designs.
Products
Where are HITA Furniture products made?
Our products are sourced from carefully selected manufacturing partners and suppliers. Product origin and material information may vary by item and are provided on the individual product page whenever applicable.
What materials are your products made from?
Materials vary by product.
Depending on the item, our furniture may include materials such as solid wood, engineered wood, MDF, metal, glass, fabric, or other materials.
Please refer to the individual product description and specifications for detailed material information.
Are the colors exactly as shown in the photos?
We make every effort to display product colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, screen settings, lighting conditions, and photography.
Do your products require assembly?
Some HITA Furniture products require assembly, while others arrive partially or fully assembled.
If assembly is required, the product will generally include the necessary hardware and assembly instructions.
Please check the individual product page for specific assembly information.
Orders
How can I place an order?
Simply browse our website, select the product you would like to purchase, add it to your cart, and proceed to checkout.
After your payment has been successfully completed, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request before your order enters processing or shipment.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–48 hours for tracking information to become active.
Shipping
Where do you ship?
HITA Furniture primarily serves customers in the United States.
Shipping availability may vary depending on the product and destination.
How long does shipping take?
Orders are generally processed within 2–5 business days.
For US orders, estimated transit time is generally 3–10 business days.
The estimated total delivery time is approximately 5–15 business days, depending on the product, destination, and carrier.
Large furniture items may require additional handling and may take longer.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number.
You can also visit our Track Your Order page to check your shipment status.
If your tracking information has not updated immediately, please allow 24–48 hours for the carrier's system to update.
Why hasn't my tracking information updated?
It is normal for tracking information to take some time to update after a package has been picked up.
Please allow 24–48 hours for the first carrier scan.
If there is still no update after this period, please contact us at support@hitafurniture.com.
Will my order arrive in one package?
Not necessarily.
If your order contains multiple products, items may be shipped separately depending on product availability, warehouse location, size, and shipping requirements.
You may receive multiple tracking numbers and your items may arrive at different times.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days of delivery, provided they are unused, undamaged, and meet our return requirements.
Please review our Return & Refund Policy for complete details.
Who pays for return shipping?
If the return is due to a verified product defect, shipping damage, or an error made by HITA Furniture, we will cover applicable return or replacement shipping costs.
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for applicable return shipping costs.
What should I do if my furniture arrives damaged?
Please contact us within 48 hours of delivery.
Send us your order number along with clear photos of:
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The damaged product
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The shipping box
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Any visible damage to the packaging
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Relevant parts or components
Please keep the original packaging until your claim has been resolved.
Our team will review the situation and work with you on the appropriate solution.
When will I receive my refund?
Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and the payment services available at the time of purchase.
Is my payment information secure?
We use secure payment processing through our ecommerce platform and available payment providers.
Your payment information is processed using industry-standard security measures.
HITA Furniture does not have direct access to your complete credit card information.
Customer Support
How can I contact HITA Furniture?
You can reach our customer support team at:
For order-related questions, please include your order number so we can assist you more quickly.
How quickly will you respond?
We typically respond to customer inquiries within 1–2 business days.
Response times may be slightly longer during weekends, holidays, major sales events, or periods of high order volume.
Still Have Questions?
We're here to help.
If you couldn't find the answer you're looking for, please contact us at:
We'll be happy to assist you.
HITA Furniture
Thoughtful Design. Timeless Living.