Privacy Policy

Last Updated: September 15, 2026

At HITA Furniture, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through the HITA Furniture website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with HITA Furniture, we may collect certain information.

Information You Provide

Depending on how you interact with our website, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information

• Order information

• Account information

• Customer service communications

• Product reviews and feedback

• Information you provide through contact forms

We only request information that is reasonably necessary to provide our products and services.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Products viewed

• Referring website

• Time spent on pages

• General website interaction information

• Cookies and similar technologies

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders.

• Process payments.

• Ship products to you.

• Provide order confirmations and shipping updates.

• Respond to customer service requests.

• Process returns, refunds, and exchanges.

• Provide order tracking information.

• Improve our website, products, and services.

• Personalize your shopping experience.

• Detect and prevent fraud or unauthorized activity.

• Maintain website security.

• Send promotional emails when you have opted in.

• Analyze website traffic and performance.

• Comply with legal and regulatory requirements.

We do not use your personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website may be processed by Shopify and/or third-party payment providers.

Your payment information may be securely transmitted directly to the applicable payment processor.

HITA Furniture does not generally have access to or store your complete credit card number.

Payment providers may process your information according to their own privacy policies and terms.

4. Order and Shipping Information

When you place an order, we use your information to fulfill and deliver your purchase.

This may include sharing relevant information with:

• Payment processors

• Shipping and delivery providers

• Warehouses and fulfillment partners

• Order tracking providers

• Customer service and technology providers

Only information reasonably necessary to complete the applicable service is shared.

5. Cookies and Similar Technologies

We use cookies and similar technologies to help operate, secure, analyze, and improve our website.

Cookies may be used to:

• Keep items in your shopping cart.

• Remember preferences.

• Understand how visitors use our website.

• Measure website performance.

• Provide relevant advertising.

• Improve website functionality.

• Analyze marketing campaigns.

Some cookies may be placed by third-party services that operate on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing.

These services may collect information such as:

• Device information

• Browser information

• Pages viewed

• Actions taken on the website

• Advertising interactions

• General location information

These services may use cookies, pixels, tags, or similar technologies.

Depending on the services we use, this may include platforms such as analytics, social media, or advertising providers.

Third-party providers process information according to their own privacy policies.

7. Marketing Communications

If you subscribe to our email list or otherwise provide consent where required, we may send you:

• New product announcements

• Special offers

• Promotional campaigns

• Seasonal promotions

• Shopping updates

• Other marketing communications

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages related to your orders, such as order confirmations, shipping updates, and customer service communications.

8. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping carriers

• Fulfillment and logistics providers

• Website hosting and technology providers

• Analytics providers

• Advertising and marketing providers

• Customer service platforms

• Fraud prevention and security providers

• Professional advisors

• Government authorities where legally required

We do not sell your personal information as a traditional data-broker business.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.

• Complete transactions.

• Maintain business and transaction records.

• Resolve disputes.

• Prevent fraud.

• Comply with legal obligations.

• Enforce our agreements.

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request information about how your personal information is used.

• Opt out of certain marketing communications.

• Withdraw consent where processing is based on consent.

• Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, please contact us at:

support@hitafurniture.com

We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to:

• Know what personal information we collect and how it is used.

• Request access to certain personal information.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Opt out of certain forms of data sharing or targeted advertising where applicable.

• Receive equal service and pricing regardless of exercising applicable privacy rights.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

To submit a privacy request, contact:

support@hitafurniture.com

We may take reasonable steps to verify your identity before processing a request.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at:

support@hitafurniture.com

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently from HITA Furniture and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

15. International Data Transfers

HITA Furniture may work with service providers located in different countries.

As a result, your personal information may be processed or stored outside the country where you live.

Where required by applicable law, we take appropriate steps to protect personal information when it is transferred across borders.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or how HITA Furniture handles your personal information, please contact us:

HITA Furniture
Email: support@hitafurniture.com

We will make reasonable efforts to respond to your privacy-related inquiries.

HITA Furniture
Thoughtful Design. Timeless Living.