Shipping Policy

Last Updated: September 15, 2026

At HITA Furniture, we carefully prepare every order to ensure your furniture arrives safely and efficiently.

We currently serve customers primarily across the United States and work with trusted shipping partners to deliver your order directly to your door.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

During major sales events, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to become active after your shipment has been picked up by the carrier.

2. Shipping Time

Estimated delivery times may vary depending on the product, destination, carrier, and availability.

For orders within the United States, the estimated delivery time is generally:

Processing: 2–5 business days
Transit: 3–10 business days
Estimated total: approximately 5–15 business days

These are estimates and are not guaranteed delivery dates.

Large furniture items may require additional handling or specialized delivery arrangements and may therefore take longer than standard-sized products.

3. Shipping Costs

Shipping costs are displayed at checkout based on the product and delivery destination.

When a product qualifies for free shipping, the applicable shipping offer will be clearly displayed on the product page or during checkout.

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You can use our Track Your Order page to check the latest status of your shipment.

Please note that tracking information may take 24–48 hours to update after the carrier receives the package.

5. Delivery Delays

While we work with reliable shipping partners, delivery times can occasionally be affected by circumstances outside our control, including:

Severe weather
Carrier delays
Holidays and peak shipping periods
Transportation disruptions
Incorrect or incomplete address information
Customs or regulatory delays
Unexpected carrier operating conditions

HITA Furniture cannot guarantee a specific delivery date and is not responsible for delays caused by circumstances beyond our reasonable control.

6. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an incorrect address, contact us as soon as possible at:

support@hitafurniture.com

We will do our best to update the address before the order is processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

7. Lost or Stolen Packages

Once the carrier confirms that a package has been delivered to the shipping address provided at checkout, HITA Furniture is generally not responsible for packages that are lost or stolen after delivery.

If your tracking information shows Delivered but you cannot locate your package, we recommend:

Checking around your property and with household members or neighbors.
Contacting the shipping carrier directly.
Checking whether the carrier left the package in a designated safe location.

If you still cannot locate your package, please contact us and we will do our best to assist you.

8. Damaged Packages

We carefully package our products before shipment, but furniture can occasionally be damaged during transportation.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging
Photos showing any visible damage to the package
A short description of the issue
Video evidence when helpful

Please keep the original packaging until the issue has been resolved.

After reviewing the information, HITA Furniture may offer a replacement, replacement parts, repair, partial refund, or full refund depending on the circumstances.

For confirmed damage caused during transit, we will work with you to provide an appropriate solution.

9. Multiple Items in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, size, or shipping requirements.

You may therefore receive more than one tracking number and your items may arrive at different times.

You will receive tracking information for each shipment when available.

10. International Shipping

HITA Furniture primarily serves customers in the United States.

If international shipping is available for a particular product or destination, shipping availability and applicable charges will be displayed at checkout.

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

HITA Furniture is not responsible for delays caused by customs clearance.